Practise the new words
Practica vocabularului nou. Alegi forma corectă a cuvintelor în contexte legate de afaceri. Practici termeni precum 'replace', 'check an order' și expresii utile pentru finalul unei discuții.
Практика новой лексики. Выбирайте правильные формы слов в деловых контекстах. Отрабатывайте такие термины, как 'replace', 'check an order' и фразы для завершения разговора.
Choose the right word
- We will ___ the broken lamp with a new one. [to replace / replace / replacing]
- Please ___ the order before you ship it to Seattle. [check an order / check an order / check an order]
- The company will ___ the package to Chicago tomorrow. [send / sending / sends]
- Can you ___ the mistake to the supervisor in New York? [explaining / explain / explains]
- I ___ why the client is angry about the delay. [understanding / understand / understands]
- The customer was ___ when the delivery did not arrive. [angry / polite / happy customer]
- Even though he was frustrated, he remained ___. [angry / polite / damaged]
- Please be ___ while we check the logistics system. [patient / broken / angry]
- We always want a ___ at the end of every call. [happy customer / receipt / complaint]
- ___ , the manager solved the problem successfully. [In the end / After that / First]
- ___ , Sarah apologized and offered an exchange. [After that / In the end / While]
Sources: photo by Megan Lee on Pexels
Despre această lecție
Această lecție de Business English te ajută să comunici eficient cu clienții atunci când apar probleme. Vei învăța cum să gestionezi reclamațiile și să explici soluțiile pas cu pas.
Об этом уроке
Этот урок делового английского языка поможет вам эффективно общаться с клиентами при возникновении проблем. Вы научитесь управлять претензиями и пошагово объяснять решения.