Listening: The Broken Lamp
Audiție: Lampa spartă. Ascultă un dialog telefonic realist despre o livrare deteriorată. Răspunde la întrebări și completează propozițiile pentru a înțelege cum gestionează un agent o problemă.
Аудирование: Сломанная лампа. Прослушайте реалистичный телефонный разговор о поврежденной доставке. Ответьте на вопросы и заполните пропуски, чтобы понять, как агент решает проблему.
The Broken Lamp
Allison calls Sean at Bright Home Decor in London to make a complaint about a damaged delivery.
The Broken Lamp
Listen and choose the right answer
Why does Allison call Sean?
- To complain about a broken lamp
- To ask for a summer job
- To check her logistics report
What does Sean ask Allison to do first?
- To send a photo of the lamp
- To return the box to London
- To pay for a new receipt
What is the surprise at the end of the call?
- The lamp is actually a special design
- Sean is her old classmate
- The delivery never arrived
What does Allison decide to do in the end?
- To keep the lamp
- To ask for a full refund
- To buy a second lamp
Listen again and complete the sentences
- Allison: Hello, I'm calling because I have a serious ____ about an order I received today from your shop.
- Sean: I'm very sorry to hear that. I'd love to help you ____ this issue right now.
- Allison: Well, I opened the box, and the glass on my new desk lamp is completely ____ into several pieces.
- Allison: Yes, it looks really ____ , and I can't put it on my office table like this.
- Sean: Let's arrange an ____ for you. First, could you send me a quick photo of the broken lamp?
Sources: photo by RDNE Stock project on Pexels
Despre această lecție
Această lecție de Business English te ajută să comunici eficient cu clienții atunci când apar probleme. Vei învăța cum să gestionezi reclamațiile și să explici soluțiile pas cu pas.
Об этом уроке
Этот урок делового английского языка поможет вам эффективно общаться с клиентами при возникновении проблем. Вы научитесь управлять претензиями и пошагово объяснять решения.