Listening: The worst call of the week
Audiție: un apel telefonic dificil. Asculți un dialog real despre un apel eșuat și răspunzi la întrebări. Această audiție te ajută să înțelegi conversațiile de afaceri dificile.
Аудирование: сложный звонок. Прослушайте реальный диалог о неудачном звонке и ответьте на вопросы. Аудирование поможет вам понимать сложные деловые беседы.
The worst call of the week
Two sales colleagues in an office discuss a disastrous client call.
The worst call of the week
Listen and choose the right answer
What was happening while Robert was explaining the price?
- The internet was down completely
- They had a bad line and his voice was breaking up
- The client was eating lunch
What sound did Robert hear in the background?
- A barking dog
- A crying baby
- Loud music
How did the client react during the first call?
- He bought the product immediately
- He asked for a discount
- He got angry and hung up
What happened in the end?
- The client called back and ordered twice as much
- Robert never spoke to him again
- The client wrote a bad review
Listen again and complete the sentences
- Robert: Well, while I was explaining our new software price, we had a very ____ and my voice kept breaking up.
- Melissa: That's awful because clients get so impatient when the ____ is weak.
- Robert: Exactly, and while I was trying to ____ , his big dog started barking loudly in the background.
- Melissa: Oh no! Did he get angry and ____ you?
- Robert: He was very angry and he told me it was a ____ before he hung up on me.
Sources: photo by Werner Pfennig on Pexels
Despre această lecție
Această lecție din cursul de engleză pentru vânzări se concentrează pe gestionarea problemelor telefonice și pe utilizarea corectă a timpului Past Continuous. Vei învăța vocabular esențial pentru discuțiile cu clienții când conexiunea este slabă sau apar întreruperi.
Об этом уроке
Этот урок из курса английского для продаж посвящен решению телефонных проблем и правильному использованию времени Past Continuous. Вы выучите ключевую лексику для общения с клиентами при плохой связи или прерываниях.