Voicemail from Amanda

Justin checks his office phone after a busy Friday afternoon and listens to a detailed message left by Amanda regarding their recent CRM software tender.

Voicemail from Amanda

True or false?

Amanda is calling from Manchester to give an honest answer about the lost tender.

• True
• False

Justin's pricing quote arrived before the internal deadline closed.

• True
• False

Amanda's IT department suggested the email might have gone into her spam folder.

• True
• False

BrightWave Media chose another supplier because of a major feature gap.

• True
• False

Amanda suggests they grab a coffee if Justin visits Manchester next quarter.

• True
• False

Listen again and complete the sentences

• Amanda: Hi Justin, it's Amanda from BrightWave Media in Manchester. I'm calling to give you an ____ about our recent software tender. We really appreciated the demo you showed us last month, and your team's energy was fantastic.
• Amanda: However, we decided to go with another supplier for this project. To ____ all our feedback from this session, we had to review every single detail very carefully. Your feature gap was quite small compared to the winner, but there was a timing issue we just couldn't ignore.
• Amanda: My IT department later told me that your initial email might have gone straight into my spam folder because of some weird attachment settings. It's such a pity because your numbers were actually better than the competition's offer. We definitely missed a great ____ here about checking our spam folders before making final decisions.
• Amanda: Anyway, I wanted to share this feedback so you can ____ when bidding for similar accounts in the UK market. Please don't take it personally, Justin. Keep in touch, and let's definitely grab a coffee if you're ever visiting Manchester again next quarter. Bye for now!

Sources: photo by Emmanuel Jason Eliphalet on Pexels