My first sales call

Ben and Laura are talking at the company office party in Seattle about their early days in sales.

My first sales call

Listen and choose the right answer

What happened to Laura on her first sales call?

• She forgot the product name and hung up
• She sold a very expensive software package
• She spoke with the company CEO

Who did Ben call by mistake on his first day?

• His office manager
• A CEO in Boston
• A new account manager

How did the CEO react after Ben hung up on him?

• He called them back twenty minutes later
• He called the police to report the company
• He told all his friends never to buy from them

What is the main lesson Ben and Laura learned from their mistakes?

• Never use a script during a phone call
• Every mistake can be a chance to grow
• Always check the price list before calling

Listen again and complete the sentences

• Ben: Do you remember your ____ at this company, Laura?
• Laura: Oh, I remember it every single day because it was a disaster. I was so ____ that I forgot our product name.
• Laura: I looked at my script, but my hands shook and I started to stammer. I talked for two minutes about some random benefits and then I had to ____ .
• Ben: That's terrible, but at least you didn't ____ the wrong person. On my first day, I called the CEO of a huge firm in Boston by mistake.

Sources: photo by RDNE Stock project on Pexels