Listening: Reconstructing the Loss
Audiție: reconstituirea pierderii. Analizează datele unei discuții detaliate de la biroul din Seattle, ascultând dialogul dintre colegi și verificând informațiile prin întrebări de tip adevărat sau fals.
Аудирование: реконструкция потери. Проанализируйте данные подробного обсуждения в офисе Сиэтла, прослушав диалог коллег и проверив информацию с помощью вопросов с вариантами верно или неверно.
Reconstructing the Loss
Jeff, Amy, and Lily are in a meeting room in Seattle, looking at the data for a lost account that used to be their biggest strategic account.
Reconstructing the Loss
True or false?
Jeff, Amy, and Lily are meeting in Seattle to discuss a lost account.
- True
- False
The client's internal champion left the company in March.
- True
- False
The competitor's rep had been visiting the client every month with doughnuts.
- True
- False
The sales team had been closely monitoring support tickets and usage drops.
- True
- False
Amy suggests bringing doughnuts to all future account review meetings.
- True
- False
Listen again and complete the sentences
- Amy: Well, I checked the CRM. For the last six months, we'd been ignoring their support tickets, and nobody noticed the ____ until it was too late.
- Lily: Exactly. The ____ wasn't actually silent; they'd been trying to tell us about the service failure for months through unanswered emails.
- Amy: And our ____ left the company back in March, so there was a huge relationship gap that we never filled.
- Jeff: So let's summarize: we had a ____ , a massive usage drop, and zero proactive check-ins from our side.
Sources: photo by Vitaly Gariev on Pexels
Despre această lecție
Această lecție din cursul English for Sales vă ajută să analizați conturile pierdute și să discutați despre acțiuni din trecut cu ajutorul timpului Past Perfect Continuous. Veți învăța vocabular esențial pentru manageri de cont și directori de vânzări.
Об этом уроке
Этот урок курса English for Sales поможет вам проанализировать потерянные счета и обсудить прошлые события с помощью времени Past Perfect Continuous. Выучите важную лексику для менеджеров по работе с клиентами и директоров по продажам.