Listening: Why did we lose them?
Audiție: motivul pierderii contului. Ascultă o discuție reală de la birou despre un client important și exersează înțelegerea detaliilor prin exerciții de audiție atentă și completarea propozițiilor.
Аудирование: причина потери счета. Прослушайте реальный разговор в офисе о важном клиенте и потренируйте понимание деталей с помощью упражнений на аудирование и заполнение предложений.
Why did we lose them?
Robert and Melissa are reviewing the file of a major lost account in their Boston office.
Why did we lose them?
Listen and choose the right answer
What was the first major sign that something was wrong?
- Declining orders and unanswered emails
- A direct phone call from the CEO
- A positive review on social media
What problem were the clients experiencing with the software?
- They couldn't log into their accounts at all.
- They were struggling with the new software update.
- They hated the color scheme of the dashboard.
When had the client's internal champion left the company?
- In January
- In April
- Last week
How long had Melissa been emailing an empty inbox?
- For nearly two weeks
- For nearly two months
- For over half a year
Listen again and complete the sentences
- Robert: Melissa, we need to talk about the Apex Global ____ right now.
- Robert: How did their declining orders ____ for so many weeks?
- Robert: They weren't just quiet, Melissa, they had been sending ____ .
- Robert: That's terrible! Were there any ____ or service failures?
- Robert: So an ____ was complaining while we were doing nothing?
Sources: photo by Kindel Media on Pexels
Despre această lecție
Această lecție din cursul English for Sales vă ajută să analizați conturile pierdute și să discutați despre acțiuni din trecut cu ajutorul timpului Past Perfect Continuous. Veți învăța vocabular esențial pentru manageri de cont și directori de vânzări.
Об этом уроке
Этот урок курса English for Sales поможет вам проанализировать потерянные счета и обсудить прошлые события с помощью времени Past Perfect Continuous. Выучите важную лексику для менеджеров по работе с клиентами и директоров по продажам.