Listening: The Great Portfolio Swap
Audiție: schimbul de portofolii. Ascultă o convorbire despre un concediu parental și portofolii dificile. Această lecție de engleză include întrebări de înțelegere a textului audiat.
Аудирование: обмен портфелями. Прослушайте диалог о замещении коллеги и сложных клиентах. Выполните задания на аудирование, чтобы проверить понимание разговорной речи.
The Great Portfolio Swap
Sean calls Lauren to complain about covering parental leave, but they end up trading their toughest accounts.
The Great Portfolio Swap
Listen and choose the right answer
Why is Sean calling Lauren at the beginning of the conversation?
- To invite her to lunch in Boston
- To talk about portfolio coverage and get help with a difficult client
- To resign from his account manager role
What is Lauren's secret feeling about her current position this month?
- She loves being the acting team lead
- She secretly hates being the acting team lead
- She wants to move to the service team
What surprising thing happens with Apex Logistics at the end?
- They cancel their contract immediately
- They sign their renewal without complaining
- They ask for a massive discount
What do Sean and Lauren decide to do with their problematic clients?
- Swap the two accounts for a day
- Delete them from the CRM system
- Hand them over to Mark
Listen again and complete the sentences
- Sean: Hi Lauren, do you have two minutes to talk about our ____ right now?
- Sean: It's Apex Logistics in Seattle, and their renewal date is next Monday with a terrible ____ score.
- Sean: Exactly, and I'm juggling accounts from three different time zones while trying to ____ in Boston.
- Lauren: Listen, I ____ right next to them that's driving me crazy with endless feature requests.
- Lauren: Honestly, that sounds crazy enough to work, so let's update our ____ and do it.
Sources: photo by Yan Krukau on Pexels
Despre această lecție
Acest curs de engleză este special creat pentru profesioniștii din vânzări care își desfășoară activitatea în mediul internațional. Vei învăța vocabularul esențial pentru gestionarea conturilor cheie și a relațiilor cu clienții.
Об этом уроке
Этот курс английского создан для специалистов по продажам, работающих в международной среде. Вы освоите важную лексику для ведения ключевых клиентов.