Mastering the Nine-Month Window

Jeff, the claims manager at Apex Freight Solutions in Chicago, is running a quick training session for two senior dispatchers, Amy and Lily, on how to handle difficult cargo losses and build unassailable claim files before time runs out.

Mastering the Nine-Month Window

True or false?

Jeff is leading a training session about formal claims in Chicago.

• True
• False

Lily discovered that an Atlanta frozen food claim was already fully paid.

• True
• False

The team has less than three weeks left before the nine-month window closes.

• True
• False

Amy and Lily refused to help draft the statement of facts.

• True
• False

The claim value for the forgotten Atlanta shipment was nearly forty thousand dollars.

• True
• False

Listen again and complete the sentences

• Jeff: They want a proper formal claim with a clear statement of facts and an itemised proof of loss. You can't just fire off an angry email and expect a ____ .
• Jeff: That's where the ____ come in handy. If you don't attach the signed freight bill showing zero exceptions at pickup, you've got no case.
• Amy: Right, and we always need to keep an eye on that strict nine-month window under the ____ before spot exposure turns into a total write-off.
• Lily: Oh no. We never filed the official notice of claim for that shipment because the broker promised a voluntary ____ that never happened.
• Lily: Let me check the TMS right now... Oh God, Jeff. Today is exactly eight months and one week since delivery. We have less than three weeks left before the ____ locks us out forever.

Sources: photo by AlphaTradeZone on Pexels