Editing the Claim

Robert reviews Melissa's draft claim for a lost shipment and teaches her how to use nominalisation for a professional tone.

Editing the Claim

Listen and choose the right answer

What did Robert ask Melissa to change 'you didn't pay' into?

• the non-payment of the outstanding invoice
• your refusal to pay our company
• the delay in delivery of funds

How did Robert suggest translating 'we can prove it'?

• because we have a proof of loss
• due to the availability of clear evidence
• referring to our supporting documents

What legal framework do they mention regarding time limits?

• The nine-month window under the Carmack Amendment
• A thirty-day statute of limitations for freight brokers
• The federal rule for quick wins in dispatch

What was the surprising twist at the end of the story?

• They had to file a lawsuit in court.
• The carrier rejected the settlement offer immediately.
• The formal claim got paid in five days after two months of silence.

Listen again and complete the sentences

• Melissa: Robert, I'm so frustrated because Apex Transport ignored my emails about that ____ for three weeks.
• Melissa: That makes our ____ look like it was written by a real attorney.
• Robert: That's the goal. Let's also mention their ____ and attach all supporting documents.
• Melissa: Should I include our ____ and the original freight bill as well?
• Robert: Definitely. If we don't substantiate a claim properly, they'll just ignore our ____ .

Sources: photo by Kampus Production on Pexels