The First Department Meeting at St Jude's

Rachel, the newly appointed clinical lead in cardiology, is chairing her first meeting with consultants Josh and Brandon at St Jude's Hospital in Seattle.

The First Department Meeting at St Jude's

True or false?

Rachel is the newly appointed clinical lead in cardiology.

• True
• False

Josh and Brandon immediately trust Rachel without any hesitation.

• True
• False

The department has had multiple leaders over the past five years.

• True
• False

Josh suggests cutting administrative meetings and auditing referral pathways.

• True
• False

Rachel decides to cancel the upcoming listening tour with the nursing staff.

• True
• False

Listen again and complete the sentences

• Brandon: Exactly. We're drowning in red tape, and frankly, your ____ 's vision was just a stack of unread memos.
• Rachel: I completely understand your frustration, Brandon. But if we're going to improve our key performance indicators, we need to ____ rather than just complaining.
• Josh: It's easy to talk about ____ from the top, but nobody ever asks us how to fix the backlog in the catheterization lab.
• Brandon: And I suppose we'd need to streamline the ____ process so people actually report anesthetic complications without fear.
• Rachel: See? That's actually a brilliant start. Suppose we use those exact two ideas for our first hundred days ____ . Are you with me?

Sources: photo by Tima Miroshnichenko on Pexels