A Day in My Life: PrintPlus Leeds

Hello everyone. My name is James, and I'm a sales rep here at PrintPlus in Leeds. I sell custom paper and boxes to local shops. Every day is different, but my routine is always the same. I arrive at the office at eight thirty, grab a coffee, and check my emails.

At nine o'clock, our morning meeting starts. We talk about our call target for the week and plan the day with my colleague Sarah. Sarah is a new starter, so I always help her with her call list and give her some good advice.

After the meeting, my first call block begins. I make cold calls and follow-up calls for two hours. Some days are very busy, but other days are quite quiet. I hate leaving a voicemail because people rarely call back, but it's part of the job.

At one o'clock, I take a lunch break. I never work through lunch. I always eat outside if the weather is nice. In the afternoon, I update the CRM, answer the phone, and deal with missed calls from angry or confused clients.

At four fifty, I do my favorite thing. I always make one last call to a very happy customer. They talk about their new boxes, and we finish the day with a smile. It's the best way to end a working day.

Read again and choose the right answer

What company does James work for?

• PrintPlus Leeds
• BoxCorp London
• Leeds Paper Co

Who does James help during the morning meeting?

• Olivia
• Sarah
• Noah

What does James never do during his lunch break?

• Eat outside
• Work
• Drink coffee

Who does James call at four fifty every day?

• A new starter
• His boss
• A happy customer

Sources: photo by Jonathan Borba on Pexels