Listening: The Silence That Worked
Audiție: Pauza care a funcționat. Urmărești o înregistrare audio unde trainerul analizează un apel dificil și descoperi cum tăcerea strategică ajută la închiderea unei întâlniri.
Аудирование: эффективная пауза. Вы изучаете аудиозапись сложного звонка вместе с тренером и узнаете, как стратегическая пауза помогает назначить успешную встречу.
The Silence That Worked
Ben is a sales trainer in Seattle. Hannah is a sales representative. They are listening to Hannah's recent cold calling recording with Nicole, a difficult lead.
The Silence That Worked
True or false?
Hannah was very relaxed at the start of the call.
- True
- False
The phone line had a bad connection.
- True
- False
Hannah talked continuously without any stops.
- True
- False
The long silence made the client laugh.
- True
- False
Hannah and Nicole booked a meeting.
- True
- False
Listen again and complete the sentences
- Ben: Hannah, let's listen to your call with Nicole from yesterday. You dialed from our ____ , and you had no answer at first, but then she picked up.
- Ben: I hear that. First, your ____ was a bit fast. Then, you gave a value statement, but you didn't pause enough to get her attention.
- Hannah: And after that, we could easily book a meeting for next Tuesday. It's crazy how a mistake turned into a great ____ .
- Ben: Well, you took good notes during the ____ . Let's look at your CRM and check the details for next week.
Sources: photo by Ninthgrid on Pexels
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