Listening: Taming the Difficult Broker
Audiție: Relația cu un broker dificil. Ascultă un dialog realist despre un broker care își schimbă constant tarifele și rezolvă întrebările de audiție pentru a înțelege cum să impuni limite clare.
Аудирование: Работа со сложным брокером. Прослушайте реалистичный диалог о брокере, который постоянно меняет тарифы, и выполните упражнение по аудированию, чтобы научиться устанавливать четкие границы.
Taming the Difficult Broker
Joe and Samantha are reviewing problematic accounts in their Seattle office and discussing how to handle a notoriously difficult broker.
Taming the Difficult Broker
Listen and choose the right answer
What annoying habit did Marcus have regarding the drivers?
- He was always calling the drivers directly.
- He refused to talk to the drivers at all.
- He paid the drivers in cash.
How did Marcus handle appointment times?
- He confirmed them two days in advance.
- He would keep changing them without telling dispatch.
- He let the drivers choose their own schedule.
What was Joe and Samantha's initial approach to solve the problem?
- They decided to stop working with him immediately.
- They called him to set clear boundaries and expectations.
- They reported him to the federal transportation department.
What was the surprising result after the call?
- Marcus hung up and never booked another load.
- Marcus became aggressive and threatened their fleet.
- Marcus apologized, followed the rules, and became their best customer.
Sources: photo by 112 Uttar Pradesh on Pexels
Despre această lecție
Această lecție ajută dispecerii seniori și managerii de flotă să gestioneze partenerii dificili din transporturile americane. Veți învța structuri avansate pentru a exprima obiceiuri enervante în engleză.
Об этом уроке
Этот урок помогает старшим диспетчерам и менеджерам автопарка справляться со сложными партнерами в сфере американских грузоперевозок. Вы изучите продвинутые структуры для выражения раздражающих привычек на английском языке.