Handing Over the Horizon Account

Ryan and Brittany are talking in a Seattle office on a Friday afternoon before Ryan's two-week holiday to Hawaii.

Handing Over the Horizon Account

Listen and choose the right answer

Why is Ryan talking to Brittany on Friday afternoon?

• He wants to fire her from the Horizon account
• He is handing over the Horizon renewal before going to Hawaii
• He wants her to take over his office in Honolulu

What does Ryan initially want Brittany to do with her emails?

• Delete them all without reading
• Copy him on every single message they send
• Translate them into Romanian

What alternative strategy does Brittany propose to secure the client?

• Offering a twenty percent discount on software
• Giving them extra technical support instead of a discount
• Canceling the contract entirely

How does Ryan react to Brittany's proposal at the end?

• He decides to cancel his holiday and stay in Seattle
• He gets angry and takes the account back
• He agrees to step back and let her run the renewal her way

Listen again and complete the sentences

• Ryan: Brittany, I'm flying to Honolulu tonight, so we need to ____ for the Horizon Corp renewal right now.
• Ryan: That's great, but remember that you can't just ____ yourself without asking me first.
• Brittany: You told me yesterday that I'd have full ____ to negotiate their software license fee.
• Ryan: Well, I want to ____ , but I also need you to check up on every single email they send.
• Brittany: You won't have any surprises if you grant me some ____ and trust my professional judgement.

Sources: photo by ANTONI SHKRABA production on Pexels