Listening: Voice Message from Apex Logistics
Audiție: Mesajul vocal de la Apex Logistics. Analizezi un mesaj vocal de la un fost client pentru a afla motivele reale ale plecării. Această audiție îți arată cum apar problemele de comunicare.
Аудирование: Голосовое сообщение от Apex Logistics. Проанализируйте голосовое сообщение от бывшего клиента, чтобы узнать настоящие причины ухода. Это аудирование показывает, как возникают проблемы в коммуникации.
Voice Message from Apex Logistics
Justin, Melissa, and Amanda listen to a voice message left by a former key client who recently switched suppliers.
Voice Message from Apex Logistics
True or false?
Brian left the voice message to explain why Apex Logistics switched suppliers.
- True
- False
Brian said the switch was definitely caused by higher prices.
- True
- False
Brian mentioned that nobody contacted them for an account review.
- True
- False
The real reason for the breakdown was that invoices went to an old address for a year.
- True
- False
Melissa discovered that Brian's team was actually still happy with their billing system.
- True
- False
Listen again and complete the sentences
- Justin: Go ahead, Amanda. Put it on speaker so we can all hear his ____ . I really want to know if it's about our pricing or something else entirely.
- Amanda: To be honest, we felt a deep sense of regret after trying to reach your billing department for months without any luck. The ____ from your side was deafening.
- Amanda: Our relationship manager left last year, and nobody contacted us to do an annual ____ . We just drifted away because we felt completely ignored by your company.
- Amanda: We hoped to ____ our good relationship with you eventually, but the customer churn on your team must have been huge because every time we called, a new person answered.
- Amanda: So we held a final ____ last Friday and signed the new contract. Thank you for the past years, but it's time to move on. Goodbye.
Sources: photo by Matheus Bertelli on Pexels
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