Speak and write
Exprimare: Rezolvarea unei crize. Scrii un email profesional și exersezi un dialog simulat despre gestionarea unei expedieri pierdute și oferirea de compensații.
Речь и письмо: Разрешение кризиса. Вы пишете деловое письмо и практикуете диалог об управлении потерянным грузом и предоставлении компенсации клиенту.
Handling a Missing Shipment Crisis
Work with a partner. One of you is a logistics manager in London and the other is a warehouse manager in Bristol. A major container shipment has gone missing at the port. Discuss what happened, explain what you were doing when you noticed, and agree on how to compensate the client.
• Explain when you first realized the consignment had gone missing.
• Describe what actions you were taking when the problem occurred.
• Discuss whether the carrier had cleared customs before disappearing.
• Decide on the next steps to trace the freight and notify the client.
Writing a Delay Notice and Compensation Offer
Write an email (60–100 words) to a client in Manchester explaining that their shipment was delayed at the port, apologizing for the inconvenience, and offering a fair compensation.
• Use narrative tenses correctly to briefly explain what happened at the port.
• Include key vocabulary such as delay notice, carrier, and compensate.
• Keep a professional, polite, and reassuring tone throughout the message.
Despre această lecție
Descoperă cum să povestești evenimente trecute complexe la job folosind timpurile narrative corecte. Îmbunătățește-ți vocabularul de logistică și comerț internațional într-un context corporativ din Marea Britanie.
Об этом уроке
Узнайте, как рассказывать о сложных прошлых событиях на работе, используя правильные повествовательные времена. Пополните словарный запас в сфере логистики и международной торговли в корпоративном контексте Великобритании.