Words you know: complete the sentences

wrong number · opener · team player · cold calling · background noise

• Emily spends her morning ____ to potential clients in London.
• David used a great ____ to grab the customer's attention.
• There was too much ____ during the phone call with Bristol.
• I dialed the ____ and spoke to a stranger in Leeds.
• James is a true ____ who always helps his colleagues in Seattle.

Remember: Past simple

• Mark [call / called] the client in London yesterday.
• Sarah [sign / signed] the contract in Bristol last week.
• We [win / won] a new order in Chicago.
• They [lose / lost] the account in Boston.

Remember: Past continuous

• While Anna [was talking / were talking] to the manager, the phone rang.
• Tom and Lisa [was working / were working] in the office at five.
• What [was you doing / were you doing] during the call from Leeds?
• I [was checking / were checking] emails when David entered.

Remember: Time sequencers and connectors

• First we called the client, and ___ we sent the quote. [then / because]
• She signed the contract ___ she liked the discount. [because / although]
• ___ the meeting was long, we closed the deal. [Although / So]
• The client was ready, ___ we finalized the order. [so / while]

Sources: photo by PNW Production on Pexels