Finding the Right Balance

A newly promoted dispatch team lead calls her former manager to discuss how to manage her remote team without constant control.

Finding the Right Balance

Listen and choose the right answer

What is Brittany's main concern about giving her dispatchers more autonomy?

• They will quit their remote jobs
• They will make mistakes and cause claims
• They will refuse to attend morning huddles

What does Ryan suggest Brittany do with quiet dispatchers?

• Hold one-on-one meetings to build psychological safety
• Assign them more routine runs to test them
• Remove them from the brokerage side immediately

What is the small twist at the end of the conversation?

• Ryan used to work as a truck driver
• Brittany was the one who taught Ryan to stop micromanaging
• Ryan is actually quitting his job in Denver

How did Ryan react years ago when Brittany criticized his management style?

• He fired her from the company
• He ignored her completely
• He used it as feedback to change his leadership style

Listen again and complete the sentences

• Brittany: Well, I'm trying to figure out how much ____ I should give them. Should I let dispatchers decide everything on routine runs?
• Ryan: You definitely need to give them some space. If you keep ____ every straightforward load, they won't grow.
• Ryan: I get it, but ____ is key here. You have to encourage them to take ownership of their book of business.
• Ryan: Set up a ____ with each of them. Psychological safety takes time to build in a remote setup.
• Brittany: That makes sense. I'll schedule some ____ talks next week to check their workload balance and burnout risk.

Sources: photo by Werner Pfennig on Pexels