Where are the Avocados?

Andrew, a dispatcher, calls Ashley, a claims specialist, to solve an urgent cargo shortage issue in Seattle.

Where are the Avocados?

Listen and choose the right answer

Why didn't the driver count the cargo at loading?

• The shipper locked him out of the warehouse.
• It was a shipper load and count shipment.
• The driver was running out of hours on his ELD.

Why are Ashley and Andrew sure the freight wasn't stolen on the road?

• The trailer was monitored by active GPS tracking.
• The driver did not stop at any truck stops.
• The security seal on the trailer doors was intact.

Where did the receiver eventually find the missing avocados?

• In their own warehouse under a 'Returns' sign.
• On a different truck that traveled to Dallas.
• Abandoned at a local truck stop.

How did the driver prove the pallets were found?

• He called the broker on a three-way call.
• He pointed at them directly with his phone camera.
• He sent a physical copy of the warehouse records.

Listen again and complete the sentences

• Andrew: Ashley, we just received a massive ____ from that grocery receiver in Seattle for three missing pallets of organic avocados.
• Ashley: Oh no, Andrew! Did the driver check the ____ on the BOL when he left California?
• Andrew: No, it was marked as a ____ , so our driver didn't count at loading at all today.
• Ashley: Well, the driver did ____ immediately, right? What does their official receiver exception report actually say?
• Andrew: The receiver confirmed we had an ____ with security lock number 994821 still in place upon arrival.

Sources: photo by Gustavo Fring on Pexels