The Near Miss Investigation

Robert, the safety manager, discusses a critical safety event with Melissa, a dispatcher.

The Near Miss Investigation

Listen and choose the right answer

What triggered the safety investigation?

• A major collision with another commercial truck
• A critical near miss involving a passenger car
• An administrative issue with the truck's engine data

How long had Dave been driving before the incident happened?

• Ten hours straight
• Eight hours with multiple breaks
• Only five hours from his origin

Why did Melissa pressure the driver to keep going?

• The driver wanted to earn extra money.
• The customer threatened to cancel their shipping contract.
• The routing guide had an outdated delivery schedule.

What is the new company safety rule?

• Dispatchers cannot override a driver's request for a rest break.
• Drivers must always drive during the night to avoid traffic.
• The company will no longer accept loads to Denver.

Listen again and complete the sentences

• Robert: Mel, do you have a minute? We need to look at a serious ____ event from yesterday.
• Robert: Fortunately, no. But the cab camera showed a sudden lane departure because he had actually started to ____ behind the wheel.
• Robert: I had to ____ this morning, and his ELD data shows some very concerning patterns.
• Melissa: Really? His ____ was completely active on the screen, but did he drive tired during those critical hours?
• Robert: Yes, Melissa. He had been driving for ten hours straight without any ____ before that incident occurred.

Sources: photo by Mikhail Nilov on Pexels