Complete the sentences with the words from the box

close the gap · benchmarking · driver turnover benchmark · operating ratio comparison · cost per mile benchmark · peer group · laggard · relative performance · competitive gap · industry average · best-in-class

• Effective ____ requires comparing our metrics against companies in Chicago and London.
• Our ____ includes mid-sized carriers operating across the Midwest and South.
• The ____ for transit delays increased slightly in the Northeast last month.
• We strive to achieve ____ status in our refrigerated freight division.
• Any carrier failing to adopt electronic logging risks becoming a ____ in the sector.
• An ____ reveals why our margins lag behind rivals in Phoenix.
• Tracking our ____ helps us control maintenance overhead in Boston.
• High ____ figures indicate severe retention issues in our Dallas terminal.
• The ____ between our transit times and those of FedEx Freight must be addressed.
• Management outlined a new strategy to ____ before the annual board meeting in Miami.
• Our ____ improved after restructuring the logistics network in Seattle.

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