The Brighton Transition Recovery

A tense conference room in Brighton where Justin from the client side moderates a difficult meeting between Melissa (incoming agency) and Amanda (outgoing agency).

The Brighton Transition Recovery

True or false?

Justin is moderating the transition meeting in Brighton.

• True
• False

Amanda's outgoing agency left a comprehensive and flawless handover pack.

• True
• False

Melissa complains about missing source files and undocumented decisions.

• True
• False

The meeting ends with Amanda offering a week of free work out of professional courtesy.

• True
• False

The meeting takes place in Manchester.

• True
• False

Listen again and complete the sentences

• Amanda: You needn't have worried about the core files if your team had checked the shared drive we set up back in April. Everything was stored there under our ____ protocol.
• Melissa: We checked it thoroughly. There was no source of truth, only scattered drafts and unlabelled layers. We've had to perform ____ on almost every screen.
• Amanda: We followed the exact terms of our contract. If the incoming agency bothered to look at the ____ , they'd see every deliverable was ticked off.
• Melissa: That checklist is a joke. It lists items that don't exist in our repository. We're spending days on ____ just to reconstruct work that should've been clean.
• Melissa: Nobody is doubting your hard work, Amanda, but ____ isn't what we signed up for when we took over this client.

Sources: photo by cottonbro studio on Pexels