The Botched Handover in Seattle

Ashley, head of design at a tech firm in Seattle, calls Andrew, director of the outgoing agency, to complain about missing files and undocumented decisions.

The Botched Handover in Seattle

Listen and choose the right answer

What is Ashley's main complaint at the beginning of the call?

• The outgoing agency charged too much money
• The handover pack contained locked libraries and missing source files
• Andrew refused to speak with the incoming agency

What reason does Andrew give for the lack of documentation?

• Ashley's procurement department cut the budget for the final documentation phase
• The design files were accidentally deleted by an intern
• The contract did not require any Figma files

How does Ashley react when she learns the truth?

• She gets even angrier and threatens to sue Andrew's studio
• She apologizes and admits she jumped to conclusions
• She hangs up the phone without saying goodbye

What do Ashley and Andrew agree to do at the end?

• Work together on a new branding project in London
• Fire the incoming agency and hire a third team
• Treat the incident as a lesson to rewrite procurement transition clauses

Listen again and complete the sentences

• Ashley: Andrew, I'm calling because we've just opened the ____ from your studio, and frankly, it's a complete mess.
• Ashley: You might have told us that half the Figma libraries were locked and that we'd find dozens of ____ .
• Andrew: Hold on a second. Those source files were stored in a separate cloud bucket, which is standard practice for our ____ .
• Andrew: We did write a comprehensive summary, but your team never requested the advanced ____ sessions.
• Ashley: Embedment doesn't help when our ____ has to spend three days doing file archaeology just to find the typography styles.

Sources: photo by Matheus Bertelli on Pexels