A Surprising Phone Call on the Road

Molly, a remote dispatcher based in Seattle, takes an emergency call from Tyler, a driver who is furious about his current delivery in Denver.

A Surprising Phone Call on the Road

Listen and choose the right answer

How did Tyler feel at the very beginning of the phone call?

• He was thrilled and excited about his delivery.
• He was furious and exhausted with the warehouse.
• He was calm and happy about the parking situation.

What problem did Tyler face at the receiver in Denver?

• His truck broke down on the interstate.
• The warehouse staff made him wait and claimed his paperwork was wrong.
• The broker cancelled the weekly volume contract.

What did Molly promise to do for Tyler?

• Call the broker to sort it out and find him a parking spot.
• Drive to Denver and help him unload the commodity.
• Book a hotel room in Kansas for the night.

What caused Tyler's sudden mood change at the end of the conversation?

• The warehouse manager apologized and gave him extra pay.
• His broker increased the rate confirmation.
• His wife called from the hospital to say they are having a baby.

Listen again and complete the sentences

• Molly: Hey Tyler, I'm checking in because you sound completely ____ on our messaging app. What's going on at the receiver in Denver?
• Tyler: Molly, I'm absolutely ____ right now! The warehouse staff here are so rude, and this whole delivery process is just exhausting.
• Tyler: They made me wait three hours past my in-time, and then the dock worker told me my paperwork was wrong. It's so ____ !
• Molly: That sounds really ____ , especially after your long night dispatch drive across Kansas. Did you talk to the shipping manager?
• Tyler: I tried, but he was completely short-tempered and walked away. I'm so ____ with these warehouses treating drivers like numbers.

Sources: photo by Gustavo Fring on Pexels